We pack all paintings in strong Paper tube very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:
Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.